Returns and Cancellations
Bygone Blades is committed to providing excellent customer service. It is of upmost importance to us that you enjoy your purchase.
All the products sold by Bygone Blades are antiques and have age and use related marks. They are described as accurately as possible. More detailed condition reports and additional photographs of items can be supplied upon request. Please call +44 (0)7772 388817 or email firstname.lastname@example.org
for more information.
Items purchased in person from our premises in Melrose, Scotland can be returned within 7 days and will be exchanged for a credit note of the same value. Items purchased through the website are packed carefully to ensure your order reaches you in good condition. If you have any reason to be dissatisfied, please email us to advise us of your wish to return the item. Please return the product in the original packaging.
You have 14 days from the date you received your order in which to return your item. Once we have the item(s) back in our possession and are satisfied with the items’ condition we will refund the cost of your order via PayPal (minus a 5% handling fee, PayPal fees and original shipping costs). If the reason for the return is that the item is not as described you will receive a full refund including the delivery cost.
Orders placed online will be shipped within three working days. In most cases we ship next day. We will inform you by email if there will be a delay or an issue with your order. If you would like to cancel an order, please email email@example.com
or call +44 (0)7772 388817.
If your order has not yet been shipped, it can be cancelled for you and a refund minus PayPal's fees will be issued. If the order has been shipped, please wait for it to arrive and keep it safe. Once you have the item - please do not open the package.
You will need to arrange and pay for the item to be sent back to Bygone Blades.
Item(s) should be sent by a signed for service to ensure that the item(s) will be returned safely.
If you are overseas and want to return an item, you will need to email us first. The refund will be processed for the product only (excluding shipping costs and minus the 5% handling fee and PayPal fees) once Bygone Blades has received the order back in the same condition in which it was sent.
Please note - shipping costs are non refundable.
Customers purchasing items by paying off the purchase price in monthly installments are subject to a 25% handling fee or forfeiture of their first installment (whichever is the lesser) if they fail to complete the purchase or default on the agreed payment schedule without prior arrangement.
Your statutory consumer rights are not affected by this Consumer Rights statement.